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    © EUAA - European Union Agency for Asylum Assessment of Reception Conditions - 2025
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    About EUAA Assessment of Reception Conditions

    Welcome to the EUAA Practical Tool for the Assessment of Reception Conditions (ARC)

    The ARC tool is addressed at national reception authorities and reception operators working within national reception systems such as NGOs, National and Local Authorities, Private contractors or International Organisations.
    The ARC tool has been developed by EUAA in close cooperation with a working group of experts from national reception authorities specialised in quality management, auditing, monitoring and assessment of reception conditions within their reception systems.
    The content of the tool is based on the EUAA standards and indicators publicly available within the EUAA Guidance on Reception conditions and the EUAA Guidance on reception conditions for unaccompanied children.
    It is fully in line with Directive 2013/33/EU of the European Parliament and of the Council of 26 June 2013 laying down standards for the reception of applicants for international protection (“The Reception Conditions Directive”)
    For more information on how to use the tool, please consult our tutorial video under documentation.
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    Section Statistics

    Standard No of Indicators Yes Partially No

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    Assessment of Reception Conditions
    EUAA

    ARC General Guidance
    Information Report

    EUAA Assessment of Reception Conditions

    General details

    Placeholder: Sub-Section for General details
    Assessment details
    Type of visit

    Housing

    1.1. Location
    1. Ensure effective geographic access to relevant services, such as public services, school, health care, social and leagal assistance, a shop for daily needs, laundry and leisure services.
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    1.2. Allocation
    2. Ensure that the principle of family unity is respected.
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    3. Ensure that special needs are taken into account when (re-) allocating particular housing to an applicant.
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    4. Ensure that legitimate reasons linked to individual situation of applicant are taken into account.
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    1.3. Infrastructure
    5.  Ensure sufficient space in the bedroom in collective housing.
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    6. Ensure respect for privacy of applicants in collective housing.
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    7. Ensure that housing is sufficiently furnished.
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    8. Ensure sufficient, adequate and functioning sanitary infrastructure.
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    9. Ensure compliance of housing with relevant national regulations.
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    10. Ensure infrastructure of housing designated to house applicants with reduced mobility is adapted to their needs.
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    1.4. Security
    11. Ensure existence of sufficient security measures.
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    1.5. Common areas
    12. Ensure applicants have sufficient space to eat.
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    13. Ensure applicants have sufficient space for leisure and group activities.
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    1.6. Sanitation
    14. Ensure that private and common areas are maintained clean.
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    15. Ensure that the kitchen and sanitary areas are maintained clean.
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    16. Ensure applicants are able to do laundry or have it done on a regular basis.
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    1.7. Maintenance
    17. Ensure the safety and proper functioning of the housing facilities through regular maintenance.
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    1.8. Communication equipment and services
    18. Ensure that applicants have adequate access to a telephone to make calls concerning procedural, legal, medical and educational issues
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    19. Ensure adequate access to Internet.
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    20. Ensure possibility to charge up devices for communication.
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    Food

    Placeholder: Sub-Section for Food
    21. Ensure access to sufficient and adequate food.
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    22. Ensure access to potable water 24/7.
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    Clothing & non-food items

    Placeholder: Sub-Section for Clothing and other
    23. Ensure that applicants possess sufficient clothing.
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    24. Ensure that applicants possess adequate clothing.
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    25. Ensure that applicants have access to sufficient and adequate personal hygiene products.
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    26. Ensure that applicants have access to other essential non-food items.
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    27. Ensure that children enrolled in school are provided with adequate clothing and accessories.
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    Daily expenses allowance

    Placeholder: Sub-Section for Daily expenses allowance
    28. Ensure that an adequate daily expenses allowance is provided;
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    Health care

    Placeholder: Sub-Section for Healthcare
    29. Ensure access to necessary healthcare, at least level of emergency care and essential treatment of illnesses and serious mental disorders.
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    Information and counselling

    Placeholder: Sub-Section for Provision of information
    30. Ensure the applicant receives and understands phase-relevant information on benefits and obligations relating to reception conditions.
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    31. Ensure provision of information on organisations or groups of persons that provide specific legal assistance and organisations that might be able to help or inform applicants concerning the available reception conditions, including health care.
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    32. Ensure adequate access of legal advisers or counsellors, persons representing the UNHCR, Red Cross, intergovernmental and relevant non-governmental organisations recognised by the Member State concerned in order to assist the applicants
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    33. Ensure access to social counselling for applicants of international protection.
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    Identification, assessment and response to special needs

    Placeholder: Sub-Section for Identification and assessment
    34. Ensure a mechanism is in place to identify and assess special reception needs.
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    35. Ensure the mechanism for identification and assessment of special reception needs is effectively applied.
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    36. Ensure necessary reception guarantees are put in place in a timely manner.
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    Staff training

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    37. Ensure that reception officers are sufficiently qualified.
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    38. Ensure necessary and appropriate training for reception officers.
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    39. Promote awareness of other stakeholders who are in regular contact with applicants.
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    40. Promote process-oriented support for reception officers.
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    General Comments

    Placeholder: Sub-Section for General Assessment Comments
    General assessment comments
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